Texas Battery Solution ("we," "us," or "our") operates texasbatterysolution.com and offers home battery backup enrollment services in CenterPoint Energy territory, Texas. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
Contact information you provide through our website enrollment forms, Facebook/Instagram lead forms, phone, or email — such as your name, email address, phone number, home address, and ZIP code.
Enrollment information needed to process your application — such as your CenterPoint account number, plan selection, property photos you submit through our guided survey, and documents you sign electronically.
Usage information collected automatically when you visit our website — such as pages viewed, device type, and general location — via cookies and similar analytics technologies.
How we use your information
To confirm your home is in our service area (CenterPoint Energy territory)
To prepare your free savings estimate or storm protection audit
To process your enrollment, installation scheduling, and service under your agreement
To contact you about your inquiry or application by phone, email, or text message (with your consent where required)
To improve our website, advertising, and services
How we share your information
We do not sell your personal information. We share it only with service providers who help us deliver our services, including:
Upgrid — our licensed installation and service partner, for permitting, installation, and system service
CRM and enrollment platforms (such as selfgen.io and DocuSign) — to process and store your application securely
Advertising platforms (such as Meta) — solely to measure and improve our advertising; lead information you submit on Facebook or Instagram is handled per this policy and Meta's Data Policy
Text messages and calls
If you provide your phone number, we may contact you about your inquiry or enrollment. Message frequency varies; message and data rates may apply. Reply STOP to opt out of texts at any time. We do not use high-pressure sales tactics — enrollment is self-serve on our website.
Your choices and rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at the email below.
You may opt out of marketing emails via the unsubscribe link, and out of texts by replying STOP.
Texas residents may have additional rights under the Texas Data Privacy and Security Act; we honor verified requests consistent with applicable law.
Data security and retention
We use commercially reasonable safeguards to protect your information, and retain it only as long as needed for the purposes above or as required by law and our service agreements.
Children's privacy
Our services are for homeowners 18 and older. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above reflects the latest revision. Material changes will be posted on this page.